Terms and Conditions

Booking arrangements:
The person making the booking will be deemed to have accepted these booking conditions on behalf of everyone named in the booking. All communications from Sure Thing Services Pty. Ltd will be sent to you as the person making the booking. You are responsible for forwarding payments to Sure Thing Services Pty. Ltd. External bookings/payment for flights, insurance, transfers, and accommodation is the responsibility of the person making the booking and the wholesaler/travel agent you book these elements with, not the responsibility of Sure Thing Services Pty. Ltd.

Any brochure/website information should be used as a guide only. Please check with your travel consultant for any updated information or pricing.

Changes in prices and itineraries:
Prices and itineraries are correct at time of publishing however they may be subject to seasonal changes, peak period demands, changes in fees, taxes or currency fluctuations. The price of your holiday may change at any time up to 180 days before your departure if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied after you have paid all or part of the quoted price. If the supplier has to change any part of your booking for reasons beyond their control such as if an airline changes its schedules, if a hotelier overbooks, or if there are any changes in applicable surcharges, this is beyond the control of Sure Thing Services Pty Ltd.

A specified deposit is required to be paid within a specified number of days of your reservation to confirm your booking. You will be advised at the time requesting a booking if any additional deposit will be required. Please note that a paid deposit does not guarantee the final price.

Final payment:
Full payment for your holiday is required at least 45 days prior to departure. If for any reason our Booking Coordinator does not receive your balance by the due date we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. If you pay after 45 days prior and proceed with your tour, we may apply a $50 per person late fee to the booking.

Late bookings:
Bookings made within 30 days of departure date will only be accepted if our Booking Coordinator receives full payment within 36 hours of your reservation request. If we accept a booking within 7 days of the departure date an urgency fee of $150 for the booking will apply and full payment must be received within 24 hours.

If you cancel or terminate your holiday you will be refunded your payment minus your deposit and an additional admin fee of $100 per person for your trip.

Alterations to your package which require reissue of documents. A fee of $30 per person may be charged, plus the charges applicable from the suppliers. A document re-issue means an alteration to an existing booking.

To the extent permitted by law, no refund is available for cancellations after a holiday package has commenced or in respect of any elements or service not utilised.

Maps and photographs:
Maps and photographs are shown for general information and may not necessarily reflect the actual routings, exact locations, events or services provided at the time of your trip.

Health, Indemnity and Immigration:
You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the country visited. A valid passport with at least 6 months validity must be carried by each traveller. We are not responsible for your failure to comply with these requirements.

Travel Insurance:
Travel insurance is highly recommended by Sure Thing Services Pty Ltd, and relevant travel insurance can be booked through us.. You may also manually choose your own insurer.

Air travel:
Air travel is subject to the conditions and limitations of liability set out in the airline’s conditions of carriage and is not our responsibility

Events beyond our control:
We do not accept liability whatsoever for injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events, which are beyond its control including but not limited to, war, civil disturbance, fire, floods, acts of god, acts of government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Limit of liability:
To the extent permitted by law, Sure Thing Services Pty Ltd excludes all liability for any loss or damage whatsoever.

Destination passenger enquiries:
Sure Thing Services Pty Ltd makes no representations as to the safety, conditions or other issues that may exist at your destination at the time you are there. You should obtain travel advice, including from the Australian Department of Foreign Affairs and Trade.

Law of contract:
These booking conditions are governed by the laws of Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any law which is expressly inconsistent with this. Sure Thing Services Pty Ltd is a fully accredited travel agent. Please ensure that all safety guidelines are followed during stay. This is an indicative itinerary and is not a confirmation of accommodation availability until advised. Term & Conditions must be agreed upon before booking. Sure Thing Services Pty. Ltd. ACN: 121 499 198 Becomes Tax Invoice when Full Payment is made.